SBI Car Insurance: Features & Benefits

State Bank of India (SBI) is a large government-owned bank in India with branches all over the country and in other countries too. SBI General Insurance, which is a collaboration between State Bank of India and Insurance Australia Group, provides different car insurance plans designed to fit your vehicle requirements.

Why Car Insurance is Important?

Car insurance is important because it helps pay for repairs and damages if you have an accident, your car gets stolen, or something else happens to it. Plus, most places require you to have car insurance by law, making sure everyone can pay for any damage they cause.


  • Includes a mandatory Personal Accident Plan of ₹2 lakhs for individual owners with a valid driving license. It also covers any passengers in the car for ₹2 lakhs per person.
  • Provides Third Party Liability coverage as required by the Indian Motor Vehicles Act.
  • Covers damages caused by natural disasters such as floods, storms, burglary, robbery, theft, or acts of terrorism.
  • Offers additional legal liability coverage for employed drivers and employees driving the vehicle, except for chauffeurs.
  • Includes a nil depreciation facility, which means you receive the full claimed amount without any deduction for the depreciation of car parts.
  • Covers CNG, LPG, and Bio Fuel Kits.
  • You can get a No Claim Bonus (NCB) by paying an additional premium.


You can get the following benefits by paying an extra premium:

Depreciation Waiver

This covers the cost of replaced parts that are not classified as total loss. It includes CNG, LPG, and Bio Fuel Kits.

Protection of No-Claim Bonus

You can keep your No-Claim Bonus (NCB) benefits even if you make a claim, as long as:

  • You renew your policy with SBI General Insurance and don’t switch to another company.
  • You make only one claim during the policy period.
  • You get the repairs done at a listed network garage.
  • The renewal discount is the same as before the claim.

Replacement of Keys

If your keys are lost or stolen, you will be reimbursed for the cost of making duplicates or repairing locks at authorized garages, up to a limit of 10% of the total cost or Rs. 500, whichever is higher.

Compensation for Paid Employees

If a hired driver, your employees, or passengers driving the car get into an accident, they will receive all the legal payments due to them.

Personal Belongings Cover

If your personal belongings in the car are damaged or lost, you can be reimbursed up to Rs. 50,000, with deductibles ranging from Rs. 500 to Rs. 5,000.

Invoice Value

This benefit pays the difference between the insurance claim payout and the actual value of the car (based on the original invoice amount).

SBI Car Insurance Coverage

All liabilities, damages, and expenses caused to any third party are covered. This includes losses and damages from death, bodily injury, or property damage, as well as liability for damages to your own vehicle. Coverage includes scenarios such as fire, natural disasters, accidents during transit, theft, civil unrest, war, terrorism, and related acts.

Damages in Case of Personal Accidents:

  • Coverage of ₹2 lakhs for the vehicle owner.
  • Passengers, apart from the owner-driver, can also claim up to ₹2 lakhs each.

Add-on Features

Age-Related Discounts

Individuals aged 36 to 60 years can receive this discount, which includes:

  1. Tracking claim applications and status updates.
  2. A transparent claim process.
  3. On-road emergency assistance.
  4. Guidance through the process of repairs and replacements.

Voluntary Deductible

You can choose an amount to pay towards a claim, which allows you to receive premium discounts.

No Claim Bonus

This bonus is given under the following conditions:

  1. No claims made during the policy period.
  2. Up to 50% discount on the premium.
  3. Renewals made within 90 days of policy expiry.
  4. Transfer of no-claim benefits from the current insurer to another.

Online Facility

You can purchase new plans and renew existing ones on the official SBI Car Insurance website.

Exclusions Of SBI Car Insurance

These conditions are not covered by SBI General Car Insurance:

  1. Any form of consequential loss.
  2. Mechanical or electrical failures.
  3. Loss in the value of the vehicle due to wear and tear or depreciation.
  4. Damages from overusing the car beyond its limitations.
  5. Damages from war or nuclear fallout.
  6. Driving without a valid license, under the influence of alcohol, negligent driving, and rash driving.
  7. Damages due to extensive modifications or accessories.

Customer Care

For any questions, doubts, or clarifications regarding SBI General Car Insurance, you can contact their Customer Care toll-free number at 1800 22 1111. You can also request a callback from a service executive to register your service request.

You can locate branches across India using their online branch locator, which also helps find network listed garages.

Registered Contact Address:

SBI General Insurance Company Ltd.

“Natraj” 301, Junction of Western Express Highway & Andheri Kurla Road,

Andheri (East), Mumbai – 400 069.

Office Timings: 9:30 a.m. to 6:30 p.m. (Monday to Friday)

Toll Free Numbers: 1800 22 1111 / 1800 102 1111

Car Insurance SMS: Send MOTOR to 561612

To update your email ID: SMS UPDATE <CUSTOMER> <EMAIL ID> to 561612

Claim Process

In case of an accident, loss, or damage, the first step is to call customer care and inform them about the incident. A service executive will guide you through the claim process and provide a claim reference number. You must then download the claim application form and submit it along with the following documents:

  1. Self-attested clear copy of the Registration Certificate.
  2. Self-attested clear copy of the Driving License of the driver involved in the accident.
  3. Attested copy of the FIR (First Information Report) in case of Third Party Damage.
  4. Details of the Third Party Damage.

After this, a surveyor or inspection officer will assess the damage to your car. Only after a successful inspection, the car will be considered for claim settlement.

Insured Declared Value (IDV)

The Insured Declared Value is the sum insured for your vehicle, which is the manufacturer’s selling price adjusted for depreciation. The rate of depreciation applied to determine the IDV depends on the age of the car:

  1. 5% up to 6 months old.
  2. 15% between 6 months and 1 year.
  3. 20% between 1 year and 2 years.
  4. 30% between 2 years and 3 years.
  5. 40% between 3 years and 4 years.
  6. 50% between 4 years and 5 years.


SBI Car Insurance from State Bank of India gives you many benefits and choices to fit different vehicle needs. It covers things like third-party liability, damage from natural disasters, theft, and terrorism. You also get extra perks such as zero depreciation, personal accident coverage, and options like protecting your no-claim bonus or replacing your keys. SBI General Insurance makes sure you’re satisfied by making claims easy and offering lots of support. They’re committed to giving you dependable and complete car insurance options.

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